Shipping policy

 

Delivery Information

Please ensure your full and correct shipping address is provided when placing your order. If you've entered the wrong address, please contact us as soon as possible.

Free shipping on all orders $100 AUD and over.

Shipping Costs for orders $99.99 & under is calculated by weight and destination at checkout.

Australian Capital Territory (ACT) 3–5 business days
Weight Price Delivery
0–5 kg $10.99 3–5 business days
5–10 kg $15.00 3–5 business days
10 kg+ $20.00 3–5 business days
New South Wales (NSW) 3–7 business days
Weight Price Delivery
0–4 kg $10.99 3–7 business days
4–7 kg $15.00 3–7 business days
7 kg+ $23.00 3–7 business days
Northern Territory (NT) 5–8 business days
Weight Price Delivery
0–2 kg $30.00 5–8 business days
2–5 kg $50.00 5–8 business days
5–10 kg $85.00 5–8 business days
10 kg+ $200.00 5–8 business days
Queensland (QLD) 5–8 business days
Weight Price Delivery
0–0.5 kg $10.99 5–8 business days
0.5–4 kg $20.00 5–8 business days
4–5 kg $40.00 5–8 business days
15 kg+ $60.00 5–8 business days
South Australia (SA) 3–5 business days
Weight Price Delivery
0–0.5 kg $10.99 3–5 business days
0.5–5 kg $20.00 3–5 business days
5–15 kg $40.00 3–5 business days
15 kg+ $60.00 3–5 business days
Tasmania (TAS) 5–8 business days
Weight Price Delivery
0–0.5 kg $10.99 5–8 business days
0.5–7 kg $30.00 5–8 business days
7–15 kg $45.00 5–8 business days
15 kg+ $70.00 5–8 business days
Victoria (VIC) 3–5 business days
Weight Price Delivery
0–1 kg $10.99 3–5 business days
1–7 kg $20.00 3–5 business days
7–15 kg $30.00 3–5 business days
15 kg+ $45.00 3–5 business days
Western Australia (WA) 5–14 business days
Weight Price Delivery
0–1 kg $20.00 5–14 business days
1–7 kg $45.00 5–14 business days
7–10 kg $60.00 5–14 business days
10 kg+ $150.00 5–14 business days

We aim to dispatch all orders within 24 hours. During online sales or public holiday periods, please allow up to 1 additional week on top of the above estimates.

Order Cancellations You may cancel your order provided it has not already been dispatched. We'll refund to your original payment method. Please contact us as soon as possible.

Change of Address Please ensure your shipping and billing details are accurate before placing your order, as we may not be able to make changes once submitted.

Order Enquiries An order confirmation will appear at the final step of checkout and will be emailed to you with an order number and purchase summary. Once shipped, you'll receive a second email with tracking information where applicable.

Damaged Items If your product has been damaged in transit, please contact us at hello@trilogyproducts.com and we'll resolve it as quickly as possible.