Privacy policy

Trilogy Natural Products (Australia)

Last Updated: 15 October 2025

This Privacy Policy describes how Trilogy Natural Products Pty Ltd (“Trilogy”, “we”, “us”, or “our”) collects, uses, discloses, and protects your Personal Information when you visit or make a purchase from www.trilogyproducts.com.au (the “Site”).

This Policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are & Applicability

Trilogy is an “APP entity” under Australian law (i.e. an organisation subject to the APPs).
We operate this Site and provide goods and services to Australian customers.

This Policy applies to all Personal Information collected by Trilogy through the Site, by email, or through customer support channels.

2. What Personal Information We Collect

We collect different types of information depending on how you interact with us:

Category	Examples of Personal Information	Purpose / Why We Collect It
Device / Usage	Browser type and version, IP address, time zone, pages viewed, search terms, cookie identifiers	To deliver the Site, monitor performance, perform analytics, improve user experience
Order / Transaction	Name, billing & shipping address, email, phone number, payment details	To process your purchase, deliver goods, send order confirmations or invoices, detect fraud
Customer Support	Name, contact details, order history, communications	To respond to your enquiries, resolve issues, provide after-sales service
Marketing / Communications	Email permission, SMS consent, preferences	To send you newsletters, offers, product updates (if you opt in)

We only collect Personal Information that is reasonably necessary for one or more of our functions or activities. We do not generally collect sensitive information (e.g. health data, religious beliefs) unless explicitly required and with your consent.

3. How We Collect Your Information

Directly from you: when you create an account, place an order, sign up for newsletters, or contact us.
Automatically: through cookies, web beacons, analytics tools, and log files as you navigate the Site.
Third-party sources: limited information from advertising or analytics partners may supplement data (where permitted).

We will notify you at or before the time of collection (or as soon as practicable afterward) about the purposes of collection, how we use your data, and to whom we disclose it (APP 5).

4. How We Use & Disclose Your Information

We may use or disclose your Personal Information for:

Fulfilling orders, managing payments, shipping, and customer support
Communicating about your order or account
Sending marketing messages or offers (if you’ve given consent)
Analytics, site improvement, performance monitoring
Fraud detection, system integrity, and security
Compliance with legal requirements (e.g. court orders, lawful requests)

We will not use or disclose your Personal Information for purposes other than those for which it was collected, unless:

You have consented, or
The use/disclosure is required or authorized by law, or
A permitted exception under the APPs applies.

If we disclose data overseas (e.g. servers or service providers located outside Australia), we will take reasonable steps to ensure that overseas recipients handle the data in a way that is consistent with the APPs (APP 8).

5. Behavioural Advertising & Tracking

We, and our third-party service providers, may use your interactions with the Site (including purchases, page views, etc.) to deliver targeted advertising and marketing communications.

Tools we may use include Google Analytics, Facebook Pixel, remarketing services, etc.

You may opt out of some tracking and advertising:

Adjust your browser settings to block or limit cookies
Opt out of interest-based ads via Google / Facebook / other ad network settings
Unsubscribe from marketing emails or reply STOP to SMS messages

6. Cookies & Similar Technologies

We use cookies and similar tracking technologies for:

Essential site functionality
Performance and analytics
Advertising and marketing

You can disable or block cookies via your browser settings (but this may impair your experience).

We will list which cookies / trackers we use (or link to a cookie notice) so users can be informed (in line with APP 1 transparency).

7. Data Security & Retention

We take reasonable steps (e.g. encryption, access control, secure servers) to protect your Personal Information from misuse, unauthorized access, modification, or loss (APP 11).

When we no longer need your Personal Information for the purposes for which it was collected (or required by law), we will either destroy it, de-identify it, or securely archive it, subject to any legal or regulatory requirements.

8. Access, Correction & Deletion

You have the right to:

Request access to the Personal Information we hold about you
Ask us to correct any inaccuracies
Request deletion of your Personal Information (subject to legal or contractual constraints)

We will respond to such requests within a reasonable timeframe and in accordance with the APPs (especially APP 12 and APP 13).

To make a request, contact us at privacy@trilogyproducts.com.

9. Complaints & Dispute Resolution

If you believe your privacy rights have been breached, please contact us first so we can try to resolve it.
If you are not satisfied with our handling, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Visit www.oaic.gov.au for more information.

10. Changes to This Policy

We may update this Privacy Policy from time to time (e.g. when we change how we handle data or due to regulatory changes).
We will post the updated version on the Site and update the “Last Updated” date.