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Delivery & Returns

Great news, Australia!

We've opened a new Aussie warehouse to make your experience faster and more affordable!

Christmas Deliveries

Please place your order by Monday 16th of December to ensure the best chance of your order getting to you by Christmas!

Delivery

Australia

AU Est. Delivery

Orders $55.00 AUD+: Free
Orders of $54.99 AUD or less: $9.99

Estimated Delivery Times

Same state: 2-4 business days
Interstate: 3-6 business days

We aim to dispatch all orders in 24 hours.

Please note: During online promotions or sale events delivery may take longer than usual.

*PO Box delivery may take longer to be delivered.

Returns

Terms & Conditions

We want you to be totally satisfied with your order. If within 30 days you are not completely satisfied with your purchase, you can return it to us for a full refund, less shipping costs. Please contact us and we'll advise you of your nearest location to return your goods.

We’ll process your refund to the original credit card used for payment and send you a confirmation email. Shipping and handling costs are not refundable.

Online Purchase

Once we receive your product back, we will process your refund to the original credit card used for payment, and send you a confirmation e-mail. Please note that shipping and handling costs are non-refundable.

Retail Partners

We are only able to accept returns for orders placed on www.trilogyproducts.com. For purchases made with one of our retail partners, please contact the place of purchase for advice on returning your product.

Order cancellations

You may cancel your online order provided we have not already dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request.

Order Enquiries

An order confirmation will appear as the final step in your order process. You’ll also receive an email confirmation with an order number and summary of your purchase. Once your order has been shipped, you’ll receive an additional email confirming shipment. This email will include tracking information (where applicable). If you have any questions on your order, please contact us.

Damaged Items

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues.