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Great news, Australia!
We've opened a new Aussie warehouse to make your experience faster and more affordable!
AU Est. Delivery
Estimated Delivery Times
We aim to dispatch all orders in 24 hours.
Please note: During online promotions or sale events delivery may take longer than usual.
*PO Box delivery may take longer to be delivered.
Black Friday Returns Policy
During our Black Friday promotion period, we will only accept returns for damaged or faulty items. If your product arrives damaged or is faulty, please contact us within 30 days and we will assist you with a replacement or refund.
For all change-of-mind returns during this period, we will issue a refund in the form of a gift voucher, redeemable on www.trilogyproducts.com.au. Shipping and handling costs are non-refundable.
Full-Priced Purchases
We want you to be completely satisfied with your order. If, within 30 days, you are not entirely happy with your full-price purchase, you may return it for a full refund (excluding shipping and handling costs). Please contact us and we will advise you of the nearest location to return your goods.
Once received, your refund will be processed back to the original payment method, and you will receive a confirmation email. Shipping and handling costs are non-refundable.
Online Purchases
Once we receive your return, we will process your refund (either to your original payment method for damaged/faulty items, or as a gift voucher for change-of-mind returns) and send you a confirmation email.
Retail Partners
We are only able to accept returns for orders placed on www.trilogyproducts.com.au. For purchases made through our retail partners, please contact the place of purchase directly for return assistance.
You may cancel your online order provided we have not already processed and dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request.
An order confirmation will appear as the final step in your order process. You’ll also receive an email confirmation with an order number and summary of your purchase. Once your order has been shipped, you’ll receive an additional email confirming shipment. This email will include tracking information (where applicable). If you have any questions on your order, please contact us.
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues.
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